Frequently Asked Questions
Ordering and Shipping
What payment methods do you accept? ▶
We accept online orders using Paypal, All Major Credit Cards, Shop Pay, Eftpos, Union Pay, JCB and Google Pay.
How can I track my order? ▶
You will receive an email notification once your order has been dispatched. You can also track your order using the live chat on this page.
How much is shipping? ▶
We provide Free Express Shipping across New Zealand. All orders received before 11am will be dispatched on the same business day from our warehouse in Tauranga, Bay of Plenty via NZ Post or Team Global Express.
Where do you ship from? ▶
We ship from our warehouse in Tauranga, Bay of Plenty, New Zealand
How long will it take to receive my order? ▶
All orders are sent via free Express Shipping so your order may reach you as early as the next business day. Depending on your location it may take up to 6 business days for your to arrive.
Returns and Warranty
Do you offer a money-back guarantee? ▶
If you are not 100% satisfied, you can return your remote within 60 days. We also offer a 10-year warranty.
Do you offer a warranty? ▶
We offer a 10-year warranty and have been selling these remotes for more than 12 years.
What is your return policy? ▶
You can return your remote within 60 days of receiving your order. Please email contact@universalremotecontrols.nz to arrange a return.
Heat Pump Remotes
What Universal Heat Pump Remote brands do you have available? ▶
AUX, Carrier, Changhong, Chigo, Daewoo, Daikin, Delonghi, Fujitsu, Gree, Haier, Hisense, Hitachi, Kelvinator, LG, Midea, Mitsubishi, Panasonic, Samsung, Sanyo, Sharp, TCL, Toshiba.
Where can I view the User Manual for the Universal Heat Pump Remote Control? ▶
How do you restore the Universal Remote to its factory settings? ▶
Press the "SET" + "WIND" button together and hold for approximately 3 seconds.
Where can I find the Heat Pump Remote Codes? ▶
My Heat Pump unit is very old. Will it work with your remote?▶
Yes! It works with units 30+ years old. If the remote is not compatible, you can return it within 60 days for a full refund.
I can’t make my Heat Pump beep. The remote doesn’t pair with my unit. ▶
Ensure the remote turns on. Follow Method A (hold relevant button) or Method B (hold SET to auto scan codes).
Do I need to know the brand of my Heat Pump before ordering? ▶
Yes, knowing the brand helps us recommend the right remote for you.
Where is my order? ▶
All orders are sent via free Express Shipping so your order may reach you as early as the next business day. Depending on your location it may take up to 6 business days for your to arrive. You can also track your order via the chat box on this page.
Universal Heat Pump Remotes (No Setup / Premium Model)
Will it work with my model? ▶
Yes, it is guaranteed to work with both new and older Heat Pumps.
My remote is no longer working, what should I do? ▶
Check the batteries are correctly installed. Then reprogram the remote by holding SET and entering the correct code using TEMP+ / TEMP-.
I can’t seem to get it to reconnect. ▶
Try resetting the remote (SET + WIND) and scan codes again following the instruction manual.
Does this remote have a back-light? ▶
No, currently there is no backlight on our remotes.
My Heat Pump is paired but won't switch off. ▶
Most of our remotes come with a range of codes that are applicable. In this case it is likely that you have paired your unit to a code that does not have full functionality. Make a note of the code that your unit is currently paired to. It can be found on the bottom right-hand corner of the display next to the time. Use Method C: Brand Code (on the instructions) to scroll through until you find a code that has all the functionality available. Make sure you don’t select the code that your unit was originally paired with.
Television Remotes
My newly bought TV remote won’t work. What should I do? ▶
Ensure the red light flashes when pressing any of the buttons. Check that the batteries are correctly installed. If your remote is still not working please contact us for help.
What brands do you have Universal TV remotes for? ▶
Changhong, Hisense, Hitachi, LG, Panasonic, Philips, Samsung, Sharp, Sony, Toshiba, Sky.