Frequently Asked Questions

We accept online orders using Paypal, credit card, Shop Pay and GPay. 

You will receive an email notification once your order has been dispatched. 

We provide free Express Shipping. All orders received and paid for by 11am will be dispatched on the same business day from our warehouse using NZ Post or Team Global Express.

We shipped from our warehouse in Tauranga, 3112, New Zealand. All orders are currently being shipped on time.

We provide free Express Shipping so your order can reach you as early as the next business day or may take 6 business days depending on your location. 

If you are not 100% satisfied with the remote you can get your money back within 30 days. We also have a 10 year warranty on all remotes too.

We also offer a 12 month warranty on all goods if they are are not of acceptable quality, not fit for purpose or do not match their description.

Returns are allowed for any purchases within 30 days of your order if you change your mind for a full refund, please contact our customer service team on to request to return your order. The goods are required to be returned in a condition acceptable for resale unless the goods are faulty. 

To restore to factory settings, press the "SET" + "WIND" button at the same time and hold for about 3 seconds. 

Please click this link, then click the 3 dots on the right side and download the remote codes from there: Remote Codes. 

Yes, this remote control will work with all models. That includes both new and 30+ year old models. 

If in case that it's not compatible, you can return it for a refund within 60 days. 

We cannot guarantee that it will work with your unit if it didn't come with it's own remote, however, we have a 30 day money back guarantee. 


Could you please check that the following is true: 

  1. Pressing the power button on the remote turns the remote screen on.
  2. As per Method A, you held down the relevant button for up to two minutes whilst pointing the remote at your air conditioner.
  3. As per Method B, you held down the SET button for 10 seconds then waited whilst it scanned through the codes from 001 to 999 (as shown in the bottom right-hand corner of the remote screen).
  4. With the above two methods, the remote was pointed at the A/C during the setup process from within a few metres. 

This remote control will work with all models. That includes both new and 30+ year old models, guaranteed! 

  1. Please check that the remote's screen is working. 
  2. Please make sure that the battery's not flat.
  3. You point the remote at your A/C and hold down the SET button for 2 seconds and a code starts to flash in the bottom right hand corner of the screen.
  4. You used the TEMP+ or TEMP-to adjust to the first relevant code here for your Heat Pump. (the A/C will respond if its compatible).
  5. You pressed OK when the A/C respond. (repeat the steps for the other codes if the remote does not control the A/C properly. 

Please check that when you press any button on the remote, the red light in the top left-hand corner flashes. If not, the remote may be faulty or the batteries may be flat. Also, please make sure that the remote is pointed at your device from within a few metres.

You can reach out to us at and we'll be happy to help.